In a statement, Telus spokesperson Liz Sauvé wrote that in a “very bizarre and uniquely Canadian turn of events,” crews found that a beaver chewed through the cable at multiple points, causing the internet to go down on Saturday at about 4 a.m.
Sauvé said that a photo from the site appeared to show the beavers using Telus materials to build their home. She said the image shows fibre marking tape, usually ʙᴜʀɪᴇᴅ underground, on top of their dam.
“Our team located a nearby dam, and it appears the beavers dug underground alongside the creek to reach our cable, which is ʙᴜʀɪᴇᴅ about three feet underground and protected by a 4.5-inch thick conduit. The beavers first chewed through the conduit before chewing through the cable in multiple locations,” the statement said.
Crews brought in additional equipment and technicians to help expose the cable and determine how far the ᴅᴀᴍᴀɢᴇ continued up the line.
The statement said the conditions were challenging because the ground above the cable is partially frozen.
The company said it fully restored service by around 3:30 p.m PT on Sunday. It had warned that cellphone service in the area was likely to be spotty until the cable was repaired.
North American beavers are the largest rodents in North America and the second largest in the world. They build watertight dams of sticks woven with reeds, branches and saplings, which are caulked with mud. Dams reduce stream erosion by forming slow-moving ponds. These ponds serve as habitat for a wide range of small aquatic life and also provide water and food for much larger animals. By building dams, beavers create new habitats that can support an incredibly diverse biological community.